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Le Sang solar water heater pipe is hard to determine responsibility for the fire

Recently, more and more security appliances are the consumers attention ,

Home Appliances

Combustion occurred frequently, whether it is caused by spontaneous combustion product quality, or a fire caused by improper use, in the event of such circumstances, who is responsible for product testing work, this problem has plagued consumers. January 11, 2010, Shandong Zibo, a lives Zhai name reflects consumers to edit their own

Solar water heaters

Pipeline burning situation. Chak on March 22, 2008 from Zibo Boshan West San Lok Kwan Street Department purchase a solar energy distribution of solar Le Sang

Water heater

.

It Chak introduced in January 2010 at about 7:00 the evening of 5 living in the attic on the top floor of the old surnamed Wei told him the roof on fire, Chak one to the top floor, through the attic window to see a total of four of the water heater pipe ignited the fire, and the fire is the most ferocious music Chak Sang home use solar water heaters.

Many users rushed to the rooftop, splashing in the joint efforts of the fire fight. Subsequently go through the self-inspection and found a total of four solar water heater is lit, involving a total of three brands, namely, mulberry music licensing, song license and duck seasons Mu cards, but how is someone's first fire caused no way of knowing. Chak home water heaters, exposed pipes, with tropical insulation were ignited, burning from the bottom to the top has been burning for more than 15 meters in length, the other three of the water heater also subject to varying degrees of damage.

Fire, the other two brands of the manufacturers and technical personnel to the scene to inspect on-site

Service

, Sang Le personnel issues for the maintenance department did not arrived on the scene. Chak Sang happy with aspects of the communication, the final results of the consultation was the third day of the maintenance personnel will be home for maintenance.

The third day, Lok Sang and technical personnel such as about the scene, but the situation encountered for Chak, Chak pipeline repair technicians that need to pay 600-700 dollars. Chak question: "I am in accordance with the normal operation and use of solar energy requirements, the results heater that happens, resulting in loss of why the user to assume full responsibility for it?"

Site Chak home water heater also maintains the state after the fire, Chak Sang Yue therefore requested testing on their water heater to determine the responsibility of fire and the presence of quality problems. Factory technical personnel believe that, as other users of the water heater has been repaired is completed, the scene was destroyed, the fire can not currently determine responsibility, the two sides of the detection moment uncompromising.

After Chak

many consultations with the dealers and get a final result, Chak discretion to the authorities on the water heater to detect, such as quality problems, Le Sang will be responsible for free repair.

Le Sang

editor contacted customer service to ask about the situation, customer service introduces water heater caught fire in two cases, do not rule out the quality problems, but the general quality issues such as leakage and other "symptoms" should be for the power and will not cause a fire. The other possibility is that the user properly, there are mandatory antifreeze in the water heater installation, open the device should be shut down in 15 minutes, or they may cause overheating. Chak also have to understand this situation, "read the instructions on the antifreeze is an intelligent force control and no time requirement." When the editor asked the question product testing, customer service, said this can be done by technical staff to complete Mulberry Music.

And Boshan West San Lok Kwan Street Department to the staff of solar energy distribution, product testing required by the users themselves to the relevant departments, and gives reasons, "product quality problems can not exist if a problem will automatically shut down will not fire, pipeline is mass production, and if a quality problem can not be a problem on his family. "

Then wrote to one editor has some understanding of the matter Sang music staff, through mediation, the staff member sent a reply letter that, as manufacturers, this event has a steering

Sell

Responsibility for poor business and hope through the media to apologize to the users, this event will attach great importance to our company, and ordered two days Boshan solution vendors.
About the Author

I am China Manufacturers writer, reports some information about solar ipod charger , battery trickle charger.

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